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Frequently asked Questions

On this page we give you answers to the most relevant issues and problems. If you don't find an answer to a problem, please contact our support for further information.

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Can I customise the sender name (originator) shown on the recipient's phone? [Q1056]
Yes. ASPSMS supports two originator types:
  • Numeric – a valid phone number in E.164 format (e.g. +41790000000). This allows two-way communication (the recipient can reply), but must be unlocked with an Unlockcode first.
  • Alphanumeric – up to 11 characters (letters and numbers), such as your company name or brand (e.g. "ASPSMS" or "MyShop"). Alphanumeric senders are one-way only and may not be supported on all networks in all countries.
Always verify the rules for each destination country, as some markets restrict or disable alphanumeric originators.
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